Gulf Construction Online - Kone tailors solutions to users’ needs

Facilities Management

Kone Care ... now launched in the UAE.

Kone tailors solutions to users’ needs

01 August 2018

In a bid to enhance elevators and escalators’ maintenance services, Kone Corporation has launched a unique set of tailor-made maintenance solutions known as Kone Care to meet users’ needs.

The new solutions are now making their debut in the UAE, following their successful launch in European markets, offering customers greater flexibility and transparency and better safety.

The Finnish giant is set to redefine maintenance and modernisation services for vertical flow solutions, according to a spokesman for the company.

The new features will allow Kone customers to build their own contract, based on their specific needs and business requirements. The introduction of these services will enhance users’ experience, he says.

Kone’s regional managing director Samer Halabi comments: “At Kone, we understand that one size will not fit all. We believe that users’ experience is different in every building. Consequently, we consider it imperative to guarantee higher levels of flexibility to match customers’ needs.”

Through its Kone Care Online portal, customers will be able to request maintenance services, track maintenance status and equipment health. In addition, it will allow for greater transparency as it provides detailed information on maintenance, repairs, and call-out history, including contract and invoicing information. In addition, it will enhance customers’ partnerships by allowing them to provide their own reports on the product’s operations. This, in turn, will grant them greater planning flexibility with regards to budgeting for future modernisation and maintenance, the spokesman explains.

Similarly, through Kone Care Mobile, customers will be able to track their devices through an application that they can download on their cellphone devices. The application will allow users to request maintenance services. In addition, it will facilitate the monitoring of the treatment of the maintenance request, allowing its user to receive instant notifications on the status of their demand.

Unlike Kone Care Online and Kone Care Mobile, Kone’s 24/7 Connected Services facilitate the prediction of potential equipment faults, diagnosis of maintenance and take action. Through the IBM IoT (Internet of Things) platform, Kone 24/7 can collect vast amounts of data from elevator and escalator sensors and thus be monitored, analysed and displayed in real-time.

“These cutting-edge technologies will boost safety, transparency and predictability, thus taking maintenance service to the next level,” the spokesman remarks. “For elevators and escalators’ users overall, the introduction of these new services mean less waiting time and a more reliable experience.”

The company is planning to roll out Kone Care to the rest of the region by 2019.