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Amazon Connect launches GenAI for enhanced productivityAmazon Web Services (AWS) has announced new generative AI capabilities in Amazon Connect, its cloud contact centre service. The enhancements include the addition of Amazon Q in Connect, which provides age More… |
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Contact centre spending to rise 16pc to $18.6bn: GartnerWorldwide contact centre (CC) and CC conversational AI and virtual assistant end-user spending is projected to total $18.6 billion in 2023, an increase of 16.2% from 2022, according to leading management consulting firm Gartner. More… |
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VFS Global opens sign language contact centres in Middle EastVFS Global, one of the largest visa outsourcing and technology services experts for governments and diplomatic missions worldwide, has launched its first sign language contact centre for people of determination in the Middle East. More… |
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AI 'will cut contact centre labour costs by $80bn in 2026’Conversational artificial intelligence (AI) deployments within contact centres will reduce agent labour costs by $80 billion by 2026, according to leading research and advisory firm Gartner. Worldwide end-user spending on conversa More… |
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AI 'will cut contact centre labour costs by $80bn in 2026’Conversational artificial intelligence (AI) deployments within contact centres will reduce agent labour costs by $80 billion by 2026, according to leading research and advisory firm Gartner. Worldwide end-user spending on conversa More… |
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Bahrain's Al Salam hospital picks Silah for contact centre servicesAl Salam Specialist Hospital, one of the premium healthcare facilities in Bahrain, has signed a partnership deal with Silah Gulf towards provision of contact centre services. As per the deal, Al Salam Spe More… |
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DHA receives over 1.1m calls since pandemic beganDubai Health Authority’s (DHA) Contact Centre received 1,112,621 calls, out of which, 401,633 were related to Covid-19, since the beginning of the pandemic. Fatma AlKhajah, Director of the Customer Happiness Department at th More… |
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Batelco to offer Avaya cloud solutions in BahrainBatelco, a leading digital solutions provider in the Kingdom, has signed an agreement with Avaya, to enable Batelco to offer Avaya’s portfolio of contact centre and unified communications solutions on an as-a-service basis through a cloud More… |
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Gulf CX, Five9 partner to offer contact centre servicesGulf Customer Experience (Gulf CX), a leading outsourcing provider and customer experience innovator, has launched Gulf CX Cloud in partnership with Five9, a leading cloud contact centre provider. The partnership will enable More… |
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Farnek launches new contact centre in FujairahLeading facilities management (FM) company Farnek has opened a new help desk and customer service centre in Fujairah as part of its strategy to support the local economy and help boost Emiratisation in the northern emirate. The co More… |
