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Sabre integrates WhatsApp in guest services softwareSabre Corporation, a leading IT provider to the global travel industry, has announced the integration between Nuvola, its task management and guest engagement software, and the messaging platform WhatsApp. Hotels using Nuvola&rsqu More… |
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Lulu launches new AI-powered experiences on WhatsAppInternational retailer Lulu Hypermarket has launched Salem, a new AI-powered customer service channel available on WhatsApp. The service is powered by Yellow.ai, a leading enterprise-grade Conversational AI platform. More… |
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Air France deploys WhatsApp for customer serviceAir France has embarked on WhatsApp to offer a free communication channel to interact with customers. The service is available seven days a week in 22 countries and in four languages (French, English, Italian, Brazilian/Portuguese). More… |
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Noon-10pm: Best time to engage with users in MenaWhile engaging with users in the Mena region, 12-10pm is the most effective time as the highest conversion rates are achieved during that time slot, said retention SaaS leader WebEngage in a new report. The best time to send emails in t More… |
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Facebook, Whatsapp and Instagram hit by outage globallySocial media services Facebook, WhatsApp and Instagram have been hit by an outage lasting more than an hour. All three services are owned by Facebook and could not be accessed over the web or smartphone apps, reported BBC. More… |
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Dubai provides option to book Covid jab via WhatsAppThe Dubai Health Authority (DHA) has introduced a service that allows the community to book an appointment for the Covid-19 vaccine at DHA facilities through WhatsApp. The pioneering move to launch the DHA WhatsApp hotline, which More… |
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Zain Bahrain launches WhatsApp business channelZain Bahrain, a leading telecommunications operator in Bahrain, announced the launch of its WhatsApp Business customer communication channel backed by Zain Chat Robot (Zbot). The communication channel uti More… |
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Zain Bahrain launches WhatsApp business channelZain Bahrain, a leading telecommunications operator in Bahrain, announced the launch of its WhatsApp Business customer communication channel backed by Zain Chat Robot (Zbot). The communication channel uti More… |
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DHA receives over 1.1m calls since pandemic beganDubai Health Authority’s (DHA) Contact Centre received 1,112,621 calls, out of which, 401,633 were related to Covid-19, since the beginning of the pandemic. Fatma AlKhajah, Director of the Customer Happiness Department at th More… |
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Dubai Health Authority launches WhatsApp hotlineThe Dubai Health Authority (DHA) has launched a hotline service on WhatsApp to respond to questions related to the coronavirus (Covid-19). The service utilises artificial intelligence to strengthen communication with the public an More… |
