Abu Dhabi National Insurance Company (Adnic) has been recognised for the quality of its customer service by winning the Best Call Center of the Year in the insurance sector at the Insights Middle East Call Centre Awards 2019.

 

Abdulla Al Nuaimi, executive vice president – shared services at Adnic, received the award at the ceremony held at Queen Elizabeth 2 cruise ship in Dubai. The Middle East Call Centre Awards are organised by Insights Middle East. 

 

Al Nuaimi said: “Being able to effectively support customers when they need help the most is absolutely central to Adnic’s customer-centric approach. This accolade is a testament to Adnic’s commitment to meeting the needs of our customers and the work we have done to embed customer service excellence into our operations. We pride ourselves on continuously upholding and delivering these values to create deep-rooted bonds with our customers.”

 

Adnic is one of the awarded insurance companies in the region. Earlier in 2019, Adnic received the Mohammed bin Rashid Al Maktoum Business Excellence Award and was named ‘Insurer of the Year’ by Mena IR. Additionally, Adnic recently won ‘Best Insurance Provider of the Year’ at the 10th edition of ShipTek International Conference and Awards 2019, which recognises the company’s achievement, innovation and excellence in the maritime industry, said a statement from the company. – TradeArabia News Service