The Department of Government Support, as represented by the Abu Dhabi Digital Authority (ADDA), has launched a digital payment platform, “Abu Dhabi Pay” through the Abu Dhabi Government Services ecosystem, TAMM. 

 

The launch of “Abu Dhabi Pay” is a new step towards accelerating the pace and impact of digital transformation and innovating more solutions and services aimed at facilitating the lives of Abu Dhabi residents and business communities.

 

In line with Abu Dhabi government’s latest efforts to improve the quality of life of members of society in the emirate and enable them to benefit from modern digital technologies and solutions, "Abu Dhabi Pay" provides secure and standardised methods of digital payment for all government services across different channels, representing a further step toward digital sustainability.

 

The launch of “Abu Dhabi Pay” comes under the supervision of The Higher Committee of the Digital Government and is aligned with its efforts in activating a digital transformation governance framework in Abu Dhabi, providing new concepts of government services and moving towards a digital future.

 

Through “Abu Dhabi Pay”, customers will benefit from multiple safe payment options, one-time payments for multi-party services, and unified customer experiences on all government channels. Similarly, government entities will benefit from a unified platform for all channels and support, reducing errors while boosting career development for employees.

 

The initiative demonstrates the proactive approach to government services now in place, with “TAMM” providing convenience to customers and government entities alike. 

 

The government entities adopting the platform at this stage are the Abu Dhabi Police, Department of Health, Department of Energy, Department of Economic Development, Department of Municipalities and Transport, Abu Dhabi Agriculture and Food Safety Authority, and the General Administration of Customs. 

 

Additionally, most of the government entities provide services to other parties that require the application of the single discount feature and multiple settlements.

 

Commenting on the launch of “Abu Dhabi Pay”, Ali Rashid Al Ketbi, Chairman of the Department of Government Support – Abu Dhabi, said: “The launch of the new platform comes in line with Abu Dhabi government efforts to improve the quality of life for individuals and society in Abu Dhabi, and to facilitate a seamless and hassle-free access to all government services. ‘Abu Dhabi Pay’ is an essential step forward in the efforts made by all parties to strengthen Abu Dhabi's position and leadership regionally and globally in the field of digital government.”

 

Al Ketbi noted that the launch of “Abu Dhabi Pay” is the next stage of the emirate’s vision to achieve digital sustainability by streamlining data-driven systems and processes throughout government and that undoubtedly, the platform will ensure seamless service delivery for all users in Abu Dhabi, which in turn will contribute to promoting economic and social development in the emirate.

 

Engineer Mohamed Abdel Hameed Al Askar, Acting Director-General of the Abu Dhabi Digital Authority, said: "Looking ahead, we will integrate ‘Abu Dhabi Pay’ with all of the digital channels of the remaining entities. This will include establishing the priorities and foundations required to complete the inclusion of digital channels for government agencies and communicating with them to study, prepare, and build the allocations required to complete the linking operations with their respective channels if necessary. Following this process, we will distribute and connect point of sale (POS) devices to complete preparations and meet the required allocations with the government entity's systems."

 

Major General Maktoum Ali Al Sharifi, Director-General of Abu Dhabi Police, highly praised the wise leadership’s interest and the follow-up of Major General Faris Khalaf Al Mazrouei, Commander-in-Chief of Abu Dhabi Police, on development projects, the improvement of digital and smart services provided to customers, and the continuous efforts aiming at achieving their happiness and satisfaction. 

 

Hisham Khalid Malak, Acting Undersecretary of the Department of Finance, said: “The ‘Abu Dhabi Pay’ platform is the result of cooperation between the financial and banking sector and government entities in Abu Dhabi, and it reflects the ability of all parties to harness technology with the power of innovation in providing smooth and easy government services, which contributes to meeting the expectations of customers and enhancing the emirate's position and its impact on the global economy.”

 

Dr Jamal Al Kaabi, Acting Undersecretary of the Department of Health, commented: “The platform reflects the importance of cooperation between government entities in Abu Dhabi to simplify and facilitate payments for government services.”

 

Rashid Abdul Karim Al Balooshi, Acting Undersecretary of the Department of Economic Development, said: “Our participation on this platform comes from our keenness to promote easy and competitive business practices through cooperation between government entities to support the digital transformation goals in the emirate.”

 

Abdulla Al Sahi, Acting Undersecretary of the Department of Municipalities and Transport, said: “Our participation on the platform is confirmation of our keenness to develop digital services according to the highest international standards that can contribute to enriching customer experiences and happiness, as they will be able to pay the various fees of the Department of Municipalities and Transport through one portal from anywhere and at any time."

 

Mohammed bin Jarsh Al Falasi, Undersecretary of the Department of Energy, said: “We continue to support digital transformation strategies, the issuance of instant licenses and other smart services through both the “TAMM” platform and the Abu Dhabi Energy Services Platform. We support the unification of efforts between different entities to serve our goals in building a sustainable society and economy based on advanced digital infrastructure.”

 

Saeed Al Bahri Salem Al Ameri, Director-General of Abu Dhabi Agriculture and Food Safety Authority, said: “Technology continues to reshape the future of the community in general and influence various areas of life, including the agricultural and food security safety sector. We are working in close cooperation with government entities and the private sector to provide innovative solutions that citizens and businesses alike need.” 

 

Rashed Lahej Al Mansoori, Director-General of the General Administration of Customs, said: “This platform reflects the importance of technology in providing government financial services, especially electronic payment services. Today, customers expect fast and secure services to complete their transactions or obtain government services.”

 

Andre Sayegh, Chief Executive Officer of the First Abu Dhabi Bank Group, said: “The launch of ‘Abu Dhabi Pay’ reflects our cooperation in efforts to unify all digital payments for government services. It is a new step towards accelerating the pace of digital transformation in all government entities in the emirate, achieving customer satisfaction and facilitating payment procedures for all residents.” 

 

The “Abu Dhabi Pay” platform offers many other features, such as payment processing, reconciliation and settlement, reports and audit, and one payment for several settlements. Payment channels include portals, mobile apps, POS, and cash deposit machines where payment methods include e-debit, e-wallet, credit cards, and cash. Currently, digital wallet and credit card payments are available while direct bank debit and other solutions for cash management will be added to the platform.  -- Tradearabia News Service