LuLu Exchange, a leading financial services provider, has inaugurated its 100th customer engagement centre in the UAE, at Q1 Mall, Al Warqa, Dubai. 

 

This historic achievement reinstates the company's commitment to enhancing customer experience and expanding its reach in the region, the company said.

 

The newly opened centre takes the tally of global engagement centres under LuLu Financial Holdings to 314.

 

The milestone 100th Customer Engagement Centre was inaugurated by Satish Kumar Sivan, Consul General of India, Dubai, alongside Adeeb Ahamed, Managing Director of LuLu Financial Holdings, and Richard Wason, CEO, Lulu Financial Holdings in the presence of the company’s senior management and key dignitaries from the financial industry.

 

Sivan said: "LuLu Exchange's remarkable growth is a testament to its dedication to providing essential financial services. This 100th Customer Engagement Centre is a significant step forward, reflecting the company's commitment to the community."

 

Ahamed remarked: "Our commitment to a value-driven approach is evident in every aspect of our operations, ensuring that integrity and customer satisfaction guide our actions. We actively work towards financial inclusion, recognising the importance of accessible financial services for all. This commitment aligns with our broader vision of making a positive impact on the communities and environment with a focus on sustainability. The persistent support from the leadership and governance of the UAE has been instrumental in our growth journey. Their strategic vision and commitment to excellence have provided a solid foundation for our success. As we celebrate this milestone, LuLu Exchange remains dedicated to upholding high standards in financial services, with gratitude for the trust placed in us by millions.”

 

Since its establishment in 2009, marked by the inauguration of the first Customer Engagement Centre in Abu Dhabi, LuLu Exchange has undergone a significant transformation, evolving into a diversified leader within the global payments industry. Over the past 15 years, the company has expanded its presence across all seven emirates of the UAE, making a substantial impact on the financial landscape.

 

In 2023, India topped the charts in remittances, and LuLu Exchange, with its extensive global operations, played a pivotal role as a major facilitator of cross-border payments into India. Lulu Exchange processed $9.4 billion in 2023, leveraging its global payout network covering over 100 countries, it said. 

 

LuLu Exchange’s strategic focus on digital transformation and platform-based innovations has positioned it as a key player in cross-border payments, foreign exchange, WPS payroll solutions, and wholesale banknotes. With a customer base spanning millions of individuals from diverse nationalities each year, LuLu Exchange has consistently delivered prompt, transparent, and reliable services, it added. – TradeArabia News Service