Manitowoc Company, a leading global manufacturer of cranes and lifting solutions, recently hosted a key event in Dubai to honour its top-performing dealers and executives from the region.

 

For the first time in three years, regional leaders from Manitowoc and its dealers from the Middle East, Africa, and CIS, gathered in person after a year of lockdown to share best practices, discuss opportunities for growth, and review the outlook for the lifting segment. 

 

During the event, Manitowoc officials shared the best practices and also the growth opportunities in the Middle East, Africa, and CIS regions.

 

They also discussed how services such as online or live training, EnCORE crane refurbishment, and predictive maintenance can help companies get more uptime and service life from their cranes and deliver better profitability. 

 

In addition, presentations were also held on the latest technologies from Manitowoc, designed to further boost productivity for end users.

 

"The crane industry plays a central role in shaping the cities and communities of our regions, and every year there are bigger and more complex challenges," remarked Andrew Youssef, Middle East, Africa, and CIS general manager at Manitowoc. 

 

"At Manitowoc, we pride ourselves on delivering the technology and solutions to meet those challenges, head-on. Our dealers play an essential role in our business, so this was a fantastic opportunity to share our thoughts and hear their feedback on how we can better align," he stated.

 

"It also gave us a chance to thank our dealers for the great work they do in helping us provide the best customer support in the business," he added.

 

During the conference, Manitowoc held presentations on its Voice of the Customer (VOC) process and how it is harnessed in new crane development, as well as sessions on new product offerings, including Potain Connect and Grove Connect, which are set to reshape crane ownership via improved customer experience, remote servicing, monitoring and management.

 

To cap the final day's activities, an awards ceremony was held to honour the top dealers for their achievements in their respective regions. 

 

The winners list included top names like Kanoo Machinery which won the award for Best Deal and Largest Sales Turnover (mobile cranes); PSAL, which won the award for Highest Market Share (mobile cranes); CLT, which won the award for Highest Turnover from Parts Sales (mobile cranes); NFT, which won the awards for Highest Sales Turnover, Highest Market Share and Highest Turnover from Parts Sales (tower cranes) and AHS, which won the award for Best Deal (tower cranes).

 

Manitowoc Company, founded in 1902, has over a 120-year tradition of providing quality, customer-focused products and support services to its markets. It is one of the world's leading providers of engineered lifting solutions.-TradeArabia News Service