Otis, a global leader in elevator and escalator manufacturing, installation and services, has introduced its enhanced Signature Service offering in selected Gulf markets such as the UAE, Kuwait and Qatar, with several customers in the region already benefiting from its contracts. 

 

The Signature Service combines new digital technologies with Otis' legacy of personal care for its customers’ people-moving equipment, said a statement from the company. 

 

It provides building owners and facility managers with quality service and maximum uptime for their elevators, it added. 

 

"At Otis we put the safety of our customers and passengers at the heart of everything we do, and this commitment is reflected in our new digitalized service solution. Signature Service is a true synthesis of our legacy and expertise in the industry," remarked Mohammed Al Qaisi, Managing Director, Otis Gulf. 

 

"We understand that the modern urban environment is diverse, and all buildings are different. That is why Otis Signature Service delivers customized service offerings aligned to meet customers’ unique needs. We are thrilled to introduce Signature Service to our customers across the UAE, Kuwait and Qatar – through combining complementary strengths of commitment and connectivity," he noted.

 

Signature Service offers new, tailored service packages with four personalized service offerings, a 24-7 service centre and customized notifications such as maintenance status or mechanic’s location. 

 

By using the online contract configurator or consulting with Otis Signature Service experts, customers are able to choose a contract that suits their needs, considering the types, ages, usage and number of units in their building or buildings, including Otis and non-Otis equipment, he noted. 

 

Based on these factors, the tailored offering prescribes the recommended number of preventative maintenance visits, parts and repairs, along with relative maintenance costs that are presented in an easy-to-read and intuitive format. This way personalized contracts help meet customers' evolving needs and maximize smart building capabilities.

 

With Signature Service, Otis is combining 170 years of experience and connected technology to deliver truly personalized service to customers and passengers – not to mention the expertise that comes with the world’s leading maintenance portfolio of approximately 2.1 million units, stated Al Qaisi. 

 

The personal commitment of more than 1,000 service professionals in the Gulf connected to the industry's largest network of more than 30,000 service professionals across the world inspires Otis culture and is the driving force behind the Signature Service, he added.-TradeArabia News Service