Dubai Customs’ ‘Munaseq’ artificial intelligence initiative helps customers effortlessly obtain the HS Code for their goods in just 10 seconds. 

 

This initiative empowers customers to access comprehensive information about the product, including its description, customs duties, and its prohibition and restriction status. 

 

This can be achieved by uploading an image or entering product details through the smart application, which incorporates advanced technologies such as artificial intelligence and machine learning.

 

Assisting traders

Ahmad Al-Khuroosi, Director of Customs Tariff & Origin Department at Dubai Customs, underscores the initiative's importance in assisting traders in avoiding errors in customs declarations. This proactive approach helps prevent violations and customs fines resulting from inaccuracies in entering the coordinated code for goods. 

 

The initiative has garnered exceptional customer satisfaction, surpassing 97%, and has been honoured with the Excellence and Innovation Award by both "The Open Group" and "ICMG" international foundations. They lauded Dubai Customs as a benchmark for customs authorities globally.

 

Dr Hussam Juma, Director, Service Innovation Department at Dubai Customs, emphasises the department's sustainable commitment to developing services and customs systems that provide clients with time and effort savings. 

 

The objective is to instill confidence in public services by encouraging the adoption of global best practices. This aligns with the Dubai model for government services, guided by the vision of Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council. The vision aims to elevate government services, deliver future-oriented services for residents, citizens, and visitors in the Emirate of Dubai, and position Dubai as a leading government entity both locally and internationally.--TradeArabia News Service