Dubai Municipality has selected Nexthink, a top provider of digital experience management for the enterprise, as one of its key partners to assist its ongoing efforts to adopt Artificial Intelligence (AI).

With several ambitious projects in the pipeline, Dubai Municipality has chosen Nexthink’s advanced IT analytics solution as one of the data sources to gather the voluminous data it generates and provide meaningful insights; enabling it to strengthen security compliance, make better business decisions, boost productivity and enhance service delivery.  

“The strategic vision of His Highness to set a UAE Strategy for Artificial Intelligence is a move in the right direction to transform the country into a global leader in innovation,” said Ahmad Al Emadi, chief information security officer, Dubai Municipality.

“Technology is a key component to support our rapid growth and delivery of new services. Nexthink is one of our key technology providers that give us the capability to view our IT infrastructure in real-time and understand human behaviour (employees) when interacting with our systems. The amount of data it generates is then translated into meaningful insights that help with achieving security compliance and make better decisions,” added Al Emadi.

Heba Al Shehi, head of End-User, Dubai Municipality added, “Thanks to Nexthink we had the needed visibility to avoid errors and enabled our IT department to be more proactive than before and resolves any issues quickly. We have also reduced our costs significantly and moved towards a paperless IT operation.”

Ahmed Yehia Seleem, regional manager, Nexthink said: “Satisfied employees are more productive and can help enhance organisation efficiency – this can be achieved by improving the IT services provided to employees and assist Dubai Municipality achieve its objectives.

“With Nexthink, they now have complete visibility on what is actually going on with their IT infrastructure, how the services are being delivered, consumed and secured. This meaningful insight allows the IT team to understand and resolve issues, immediately or before they occur–boosting end-users productivity and satisfaction.” – TradeArabia News Service