Department of Planning and Development (Trakhees) of the Ports, Customs and Free Zone Corporation, has announced a paradigm shift by upgrading government services it provides its customers, through the process of electronic linkage with the Federal Authority for Identity and Citizenship represented by the General Directorate of Residency and Foreigners Affairs in Dubai.

 

Trakhees said the e-linkage process will provide an accurate and efficient exchange of information and data between the two systems, improve the quality of services and the speed of transaction completion, and at the same time accelerate performance and support the government's digital objectives in making Dubai a global digital capital.

 

The move is mainly aimed at creating a flexible and stimulating working environment, reported Wam.

 

Trakhees CEO Abdulla Belhoul, while welcoming the cooperation and coordination between the two parties, said the process of electronic linking with the General Directorate was part of its efforts to document the partnership relations and fruitful cooperation with the corporation's strategic partners, by strengthening aspects related to facilitating and developing procedures and services.

 

He pointed out that the linkage process consisted of services related to the issuance of new residencies, renewal and cancellation of residences, and issuance of certificates of entry and exit. 

 

Trakhees is keen to achieve the highest satisfaction and customer happiness rates, and create a stimulating and flexible working environment for businesses that meets the investment trends in the emirate, he added.

 

Lieutenant Colonel Exp Khalid Bin Mediya Al Falasi, Assistant General of Smart Services, said that the Residency of Dubai is keen to provide the best services to customers. "Our goal of this cooperation is to achieve the guidance of our wise leadership and its aspirations to take the UAE to the forefront of providing innovative services."

 

UAE’s position in general and Dubai, in particular, was the leadership’s efforts that has set its sights on the advancement of the country and the citizen through the launch of projects, initiatives and programmes, he added.