Moro Hub, a subsidiary of Digital DEWA, the digital arm of Dubai Electricity and Water Authority, has signed an agreement with Voxtron Solutions, a leading provider of innovative communication solutions, to enhance customer engagement in the Middle East region.

Under the agreement, signed between Arif Al Malik, Chief Digital Products Officer of Moro Hub and Thomas Padickapparambil, CEO of Voxtron Middle East at Voxtron, Moro Hub will host Voxvantage, a cutting-edge Cloud Contact Center Solution (CCaS), reinforcing its commitment to enabling innovation and driving digital transformation across industries.

"We are excited to collaborate with Voxtron Solutions on the launch of Voxvantage. As a leading provider of digital services, Moro Hub is committed to supporting businesses in their digital journey by offering reliable and secure infrastructure solutions,” said Mohammad Bin Sulaiman, CEO of Moro Hub.

“Our partnership with Voxtron and Enghouse Systems exemplifies our shared commitment to delivering cutting-edge technologies that empower businesses to thrive in the digital age.”

Developed by Voxtron Solutions in collaboration with longstanding partner Enghouse Systems, Voxvantage represents a significant leap forward in contact centre technology, blending advanced AI capabilities with seamless cloud-based infrastructure.

With Moro Hub's robust infrastructure at its core, Voxvantage is poised to set new standards for reliability, performance, and innovation in the contact center industry.

"We are thrilled to partner with Moro Hub in bringing Voxvantage to the market. Moro Hub's state-of-the-art infrastructure and dedication to delivering exceptional services align perfectly with our vision for Voxvantage, ensuring that our customers receive unparalleled reliability and performance,” said Thomas Padickapparambil, CEO of Voxtron Middle East LLC.

Voxvantage offers a comprehensive suite of features, including intelligent routing, sentiment analysis, real-time monitoring, and omnichannel support, all seamlessly integrated into a user-friendly interface.

By harnessing the capabilities of AI, Voxvantage enables businesses to anticipate customer needs, personalise interactions, and drive operational efficiency, ultimately enhancing customer satisfaction and loyalty. – TradeArabia News Service