Dubai Electricity and Water Authority (Dewa) has launched a new service to enable customers to conveniently collect security deposits and credit refunds from Western Union agent locations in the UAE and around the world.

Through this service, Dewa’s customers can request security deposit and credit refunds from Dewa’s website or smart application and choose Western Union as the pay-out option, with no extra charges until May 31.

Customers can receive their funds from Western Union anywhere around the world as soon as they receive a security deposit notification from Dewa.

“We launched this new service as part of our continuous efforts to implement the vision of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to provide the best government services that make customers’ lives easier and reduce the number of visitors to government offices by 80 per cent by 2019,” said Saeed Mohammed Al Tayer, MD & CEO of Dewa.

“Dewa's smart services adoption rate reached 93 per cent in the 4th quarter of 2018, ahead of schedule. Dewa aims to use innovative tools that enhance the quality of its services, based on the highest standards of efficiency and reliability. Customers can complete all their transactions anytime, anywhere using Dewa’s multiple smart channels without the need to visit the centres, saving their time and effort, and making them happier.”

Jean Claude Farah, president of Global Payments at Western Union, said: “This service supports our efforts to work with public and private organisations to provide multiple options and innovative services to our customers, as well as make Dubai the city of the future ahead of all other cities through government innovation.”

“We are providing solutions that change, facilitate and improve people's lives, in line with the UAE Government's efforts to support and promote innovation. We are delighted to announce the launch of this service in cooperation with Dewa.

“At Western Union, customer comfort is essential, and we are constantly developing creative ways to provide a range of channels for fast and reliable transfer of funds and payments. Through this service, Dewa’s customers can choose to receive security deposits and credit refunds in cash from Western Union agent locations in the UAE and around the world by using Dewa's website or smart application,” he added. – TradeArabia News Service