Egypt-based IST Networks, a leading customer experience (CX) systems integrator, has partnered with US-based UiPath, a robotic process automation (RPA) market leader, to provide RPA services in the Middle East and enable IST clients to automate key business processes across their organisations.

Having carefully selected the best CX technologies in the marketplace to empower their customers, IST sees its partnership with UiPath as the perfect fit to its CX Technology stack, said a company statement.

Contact centre agents, for instance, are well placed to reap the benefits of automatization, as they handle numerous repetitive and tedious processes that can be automated using RPA.

Moreover, jumping between various applications shifts focus away from the customer, lowering agent productivity, and potentially endangering data accuracy. That is why, by using the UiPath RPA platform, agents are freed from mind-numbing tasks, increase their overall efficiency and focus on developing their customer-centric skills, it added.

UiPath is leading the "Automation First" era – championing one robot for every person, delivering free and open training and collaboration and enabling robots to learn new skills through AI and machine learning. Led by a commitment to bring digital era skills to more than a million people, the company's enterprise RPA platform has already automated millions of repetitive, mind-numbing tasks for business and government organisations all over the world, improving productivity, customer experience and employee job satisfaction.

IST promotes the benefits of using the UiPath RPA platform beyond the contact centre, specifically within finance, accounting and human resources departments and generally in any department where there are tasks that can be automated, saving organisations costs whilst increasing efficiency.

Tasks eligible for automation include accounts payable, accounts receivable within the finance departments, and, in HR departments, new staff onboarding, recruitment and employee file management. Overall, all organisations from all sectors will immensely benefit from automating such processes, it said.

Mohamed Fahmy, chief executive officer, IST Networks, said: “As one of the leading focused Contact Center & Customer Experience technology system integrator within the Middle East, we are excited about our new partnership with UiPath.”

“Excited about the opportunities it would bring to our existing customers and enabling them to optimise their operations, cut costs, and focus on their business. Excited for the new opportunities it brings to us,” he said.

“We are well known to be a leader in the market, when it comes to introducing new next-gen innovative CX technologies to the market. We believe that RPA and UiPath, is one of those technologies of the future,” he added.

Jan Ursi, vice president of partnerships - Europe, Middle East and Africa (EMEA), UiPath, said: “We are happy to count another trustworthy partner in IST Networks and together drive further RPA adoption across private and public sector organisations in the Middle East.”

“We look forward to joining forces and empowering customers to increase business efficiency and boost employee satisfaction by using the UiPath RPA platform,” Ursi added. – TradeArabia News Service