Saudi Arabia's General Authority of Civil Aviation (GACA) has announced that passengers who have lost their luggage during travel may claim compensation from the air carrier as stipulated in the Executive Regulations for Customers Protection.

The Executive Regulations includes compensation for damage, loss, or delay of baggage for a minimum of 350 units and maximum of 1,131 units.

The value of the unit varies according to the IMF Monetary Standard. The unit is currently worth about SR5.2 ($1.3).

The Customer Protections Regulations allows travellers to raise the level and value of the compensation if the luggage includes valuable items or if the baggage itself is expensive.

In order to do so, travellers have to declare the value of the luggage before shipment and fill the disclosure form provided by the carrier.

The Regulations stipulate that the air carrier must compensate the client for damage, or loss of luggage within 30 days of receiving the claim.

GACA has allocated a customer protection twitter account @GACACare, in addition to a GACA main account which is @Ksagaca, plus a toll-free number (800-116-8888) dedicated to serving clients throughout the kingdom’s airports. - TradeArabia News Service