Jordan’s Queen Alia International Airport (QAIA) has been awarded the title of ‘Best Airport by Size and Region: Middle East’ for airports serving 5 to 15 million passengers based on the 2020 Airport Service Quality (ASQ) Survey.

QAIA is receiving the award presented by Airports Council International (ACI) World for the third consecutive year and the fourth time in its history.

As further testament to the commitment of Airport International Group to gathering passenger feedback through the benchmarking ASQ program despite last year’s significant challenges, QAIA was recently recognized by ‘The Voice of the Customer’ - an ACI World initiative acknowledging airports that continued to prioritize listening and engaging with their passengers during the COVID-19 crisis. QAIA shares this new form of recognition with only two other airports in the Middle East and 139 worldwide.

To qualify for the ‘The Voice of the Customer’ - which is separate from the world-renowned ASQ Awards -Airport International Group succeeded in collecting the program’s required data to help better understand passenger expectations during the pandemic.

“More than ever before, 2020 was a year that demanded our deep understanding of the rapidly-evolving concerns, needs and expectations of our passengers. It was a trying period that further emphasized the importance of applying a customer-centric approach in all our operations,” commented Airport International Group CEO, Nicolas Claude.

“Despite the unprecedented challenges brought on by the global pandemic, I am immensely grateful for our team, stakeholders and partners for keeping pace with these changing trends and ensuring safer and improved travel experiences were delivered. We are honoured to have received the ASQ Award and ‘The Voice of the Customer’ recognition, which represent our dedication to placing passengers at the centre of everything we do.”

The ASQ Award and ‘The Voice of the Customer’ recognition mark the sixth and seventh ACI World accolades that QAIA has obtained within 14 months. These included the Airport Customer Experience Accreditation - Level 1;‘Best Airport by Size and Region: Middle East’ based on the 2019 ASQ Survey; Airport Carbon Accreditation Level 3+ ‘Neutrality’ Renewal and Extension; Airport Health Accreditation; and Airport Customer Experience Accreditation - Level 2. – TradeArabia News Service