Saudi Arabia’s General Authority of Civil Aviation (GACA) has inaugurated its electronic portal for passenger service with the aim of educating travellers about their rights, a media report said.

The portal was inaugurated by GACA president Abdulaziz bin Abdullah Al-Dualij yesterday (March 15) in conjunction with World Consumer Rights Day, reported Saudi Press Agency (SPA).

GACA highlighted the package of services and initiatives provided to travellers, explaining their rights and duties on trips through regulations and legislation enacted to protect their rights and improve the travel experience.

For the importance of this, GACA created a specialized department under the name of the “General Administration of Quality and Protection of Passengers” that developed a special regulation for customers' rights.

The online portal provides a set of services concerned with improving passengers' experience and upgrading the level of services provided at Saudi airports through dedicated platforms for complaints and suggestions, receiving inquiries, a published list of travellers, the obligations of the air carrier and travellers, in addition to a service centre that operates around the clock.

The portal enables travellers to speak directly with the "digital assistant" to know their trip information and rights, and to see the traveller’s obligations during the resumption of flights (during the Coronavirus pandemic in Saudi Arabia).

The "digital assistant" receives complaints and suggestions from travellers on Saudi airlines and airports. This is in addition to other services, such as the automatic response via Twitter, and a support service for the electronic portal via the unified number around the clock 8001168888, with a specialized and qualified staff working to guide travellers on all issues related to protecting their rights to improve the level of services provided to them.