National airline Saudia Airlines (Saudia) walked away with the Best Airline Cabin Crew award at the 2024 Business Traveler North America Awards ceremony in Miami, US.

 

This was the first of Saudia's awards at the Business Traveler North America ceremony which was received by Chief Guest Experience Officer Rossen Dimitrov, said the flag-carrier in a statement.

 

The award received by Saudia is testimony to its dedication to enhancing the travel experience, aiming to elevate it to new heights and surpass expectations, it stated. 

 

The air service constitutes a critical aspect of travel, and is a key indicator of service quality that reflects the level of guest satisfaction, it added.

 

Dimitrov said this international recognition underscores the effectiveness of Saudia employees, 'particularly the team of navigators who are crucial to the operational system, managing over 500 flights daily.'

 

He pointed out that the air service was experiencing significant improvements that showcase Saudi culture - starting from the warm welcome and assistance to the menu featuring meals inspired by the Saudi cuisine, and the tradition of serving Saudi coffee and dates sourced from the homeland, as a sign of hospitality.

 

"As part of its strategic vision for a new era, Saudia is dedicated to continuous innovation and to coming up with impactful initiatives that improve services and products," he stated. 

 

"Its commitment to improving its operational performance is evident in the modern, and expanding, fleet, which currently includes 144 aircraft that helps it carry out its plan of connecting the world with the Kingdom," he added.