01 March 2020

Al Futtaim Auto & Machinery Company (Famco) has announced the launch of the Middle East’s first Uptime Centre supported by Volvo as it looks to raise standards of customer service to even higher levels in 2020.

Customers operating Volvo Trucks and/or Volvo Construction Equipment will benefit from upgraded standards of support, courtesy of the region’s first uptime centre, by Famco UAE, supported by Volvo, based at the Famco workshop facility in Dubai Investment Park.

The technical bays supporting the uptime centre are proficient in all required categories related to the pre-planning needed to ensure efficient servicing and that unplanned repairs are dealt with in an efficient manner, said Famco.

This service includes the consistent use of proven fleet management systems, in addition to designated uptime bays, updated workflows, genuine Volvo parts and specialised technicians.

For truck owners, the Dynafleet fleet management system provides constant updates on a vehicle’s performance, making it possible to pinpoint critical data and take prompt action to reduced costs, improve vehicle utilisation and allow for the quick re-deployment of assets, said the company.

At the same time, the CareTrack advanced telematics service, available to equipment operators, allows machine problems to be detected before they occur, while also improving technical response time and downtime resolution speed, it added.

Famco UAE managing director Vladimir Knezevic said: “Our customers are central to everything we do, so it was a logical decision for us to enhance our services by establishing the Middle East’s first uptime centre. This will allow us to better support our partners, providing further reassurance that when they choose a Volvo truck or machine, they are actively prioritising increased uptime and maximising profit, whilst reducing downtime and any negative impact on their investments.”

Volvo Trucks Middle East market director Frank O’Connor said: “It is still uncommon for dealers to provide the levels of service that Famco is now offering, both in terms of the standards of advanced technology involved and the investment made in the upgrading of the Famco workshop facility.”

“With the launch of its new uptime centre supported by Volvo, Famco is setting new standards for the truck industry in the Middle East,” he added.  

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