The smart app of Dubai Electricity and Water Authority (Dewa) has been announced as one of the top three smart apps in the Government of Dubai. Dewa’s website has also been ranked one of the best three websites.

 

This is as per the evaluation done by the Dubai Model Centre of the General Secretariat of the Executive Council of Dubai, which evaluated over 100 websites and smart apps belonging to government entities in Dubai.

 

This achievement underlines Dewa’s efforts to enhance customer experience and provide all its services through smart channels according to the highest levels of efficiency, effectiveness and ease of use.

 

“At Dewa, we work to enhance customer experience and provide all our services through smart channels, saving their time and effort. Dewa came in first place in the 2019 Dubai Customer Happiness Index by The General Secretariat of the Executive Council of Dubai with 90.1 per cent. Dewa also achieved 95.7 per cent in the Smart Dubai Happiness Index, “said Saeed Mohammed Al Tayer, MD & CEO of Dewa.

 

Dewa was one of the first government organisations to complete its digital transformation in 2014. Today, 95 per cent of Dewa’s customers use its smart services. All of Dewa’s services are available through several smart channels. Dewa’s customers conducted over 2.5 million smart transactions during the first quarter of 2020.

 

Dewa’s state-of-the-art digital infrastructure and the smart services it provides, have contributed to the continuity of all its services according to the highest international standards. This is despite the precautionary measures Dewa has taken to ensure the health and safety of customers and employees to combat the spread of Covid-19.

 

The evaluation process conducted by Dubai Model Centre aims to ensure that all Dubai Government’s websites and smart apps conform to the highest standards of security, efficiency, ease of use, privacy and the ability to process information.

 

Customer experience was the main criterion for determining the level of excellence of websites and smart apps. The evaluation focused primarily on assessing the level of satisfaction, happiness, and well-being of customers and society. – TradeArabia News Service