Noon.com, the region's homegrown digital marketplace, has expanded its customer service operations in Saudi Arabia, creating hundreds of jobs for local Saudi youth.

Noon's customer service operations are driven by a local workforce connected through quality technology infrastructure that allows people to work safely from home. Roles recruited include customer service profiles such as agents, operations managers, team leaders, trainers, and quality auditors.

The expansion will help improve noon's customer experience and support the rapid growth of noon's customer base in the Kingdom. Noon will hire, train, and empower young Saudis as part of the initiative to help boost employment, develop skill sets and drive the local economy further

Ahmed Gadouri, noon, said: “I am incredibly proud of the work done by noon to drive this next chapter of innovation in the region. Boosting our on-the-ground resources with local hires will amplify our customer excellence mission in the Kingdom.

“Noon was born to serve the people of this region and help drive business success for thousands of local businesses. Our service operations are part of noon’s frontline and an incredibly important arm of the business. This is a strong vote of confidence in our people who are talented and ambitious, worthy of brilliance and able to achieve incredible things.”

Noon’s Saudi customer service team will be made up of local hires working in the capital, Riyadh, and remotely across Saudi Arabia. noon is eager to promote flexible and remote working options wherever possible across its programs to drive employment of the local youth.

Noon publicly launched operations in KSA in December 2017. Since then, noon has grown to become the region’s leading digital marketplace, topping app store charts and creating the biggest sale in the Middle East - the Yellow Friday Sale.

In late 2020, noon launched its dedicated grocery platform, noon Daily, in Riyadh, and Jeddah. Customers in both cities can now use noon Daily to order fresh groceries and supermarket essentials online, with no minimum order and super fast delivery to their doorsteps.

At the start of the year, noon also launched noon VIP, its customer loyalty program, across KSA. Now live in KSA, the UAE and Egypt, noon VIP offers customers exclusive benefits such as one percent cashback on all noon orders, free next-day delivery on noon express orders, and priority customer service.- TradeArabia News Service